Refund policy

Last updated: October 20, 2026

30-day returns

We have a 30-day return policy: you have 30 days after receiving your item to request a return. For this voluntary return policy, the item must be in the same condition you received it, unworn or unused, with any tags supplied and its original packaging. You will also need a receipt or proof of purchase.

To request a return, email customerservice@palmettorosepressandpaperco.com. If your return is accepted, we will provide a prepaid return shipping label and instructions on where to send it. We do not charge a restocking fee. Please contact us before sending a return; do not send it to a print provider or another address without our instructions. This process does not limit mandatory consumer rights.

Wrapping paper and personalized items

Our standard Palmetto Rose Press & Paper Co. wrapping-paper designs are covered by the 30-day policy. Printing a standard collection design after an order is placed does not by itself make it a personalized item. Wrapping paper returned under the voluntary policy must be unused and uncut.

Products made to your individual specifications or clearly personalized for you are excluded from change-of-mind returns where permitted by law. This exception does not remove your rights if an item is faulty, damaged, incorrect, or not as described. Contact us before ordering if you are unsure whether an item is personalized.

Damaged, faulty, or incorrect items

Please inspect your order when it arrives and contact customerservice@palmettorosepressandpaperco.com promptly if it is damaged, defective, incorrect, or not as described, so we can evaluate the issue and arrange an appropriate remedy. The unused-item and packaging conditions for voluntary returns do not limit your statutory rights for faulty or non-conforming goods.

Exchanges

The fastest way to obtain a different item is to request a return and, once it is accepted, make a separate purchase for the new item.

Refunds

We will notify you after receiving and inspecting your return and tell you whether the refund is approved. Approved refunds are made to the original payment method. Your bank or card provider may take additional time to post the refund. Where consumer law requires a different process or deadline, those requirements apply.

European Union withdrawal rights

Where the EU statutory right of withdrawal applies, you may cancel an online purchase within 14 days of receiving the goods without giving a reason, in addition to our voluntary return policy. Notify us at customerservice@palmettorosepressandpaperco.com and return the goods within 14 days after notifying us. We provide a prepaid return label.

For an eligible statutory withdrawal, we refund payments, including the cost of standard outbound delivery, within 14 days after receiving your withdrawal notice. We may withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first. Additional costs for a delivery option more expensive than standard delivery are not refundable under this right. You may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods. Original packaging is not a condition of exercising this statutory right.

Legal exceptions can apply, including goods made to your individual specifications or clearly personalized. Mandatory rights for faulty or non-conforming goods are unaffected. Nothing in this policy limits consumer rights that cannot legally be excluded.

Questions

For help with returns or refunds, contact customerservice@palmettorosepressandpaperco.com.